First of all, I have to say that the customer service here is well beyond anything I’ve gotten anywhere else!
I dropped my camera off for a simple repair, but it ended up being sent Nikon because it was a manufacturer issue. When I called to check on the return time I was informed that it would take longer than they anticipated.
I was a bit upset and a little panicked because I was being deployed and really wanted to have a camera for the Tiger Cruise beforehand. When I told the manager this, he immediately told me not to worry and that he would take care of me. He couldn’t get the camera back from Nikon any sooner, so he sent me a loaner to use in the mean time!
No corporate business that I know of would have done that! Not only did he go above and beyond what most people would, he took it into his own hands and solved the problem on the spot!
This is exactly what makes small businesses in this country great!
I’m not a professional photographer or anything, but from now on, any time I or any of my family or friends need camera service, this is the place I’ll call first!
A HUGE thanks to Camera Service Co for everything!!