NATIONWIDE MAIL-IN REPAIR
Send Us Your Gear — We'll Handle the Rest
No matter where you are in the country, Camera Service Pro Co. Inc. can repair your camera or lens. Our secure mail-in service has been trusted by photographers across the U.S. for decades — factory-trained technicians, honest estimates, and your gear returned in perfect working order.
Insured & Secure Shipping
Free Repair Estimate
All Brands & Models
How Our Mail-In Repair Works
Six simple steps — from your doorstep to ours and back again.
01
Request an Estimate
Start online or by phone. Tell us your camera brand, model, and what issue you're experiencing. We'll confirm receipt and give you our mailing address.
02
Package Your Gear
Use a sturdy double-walled box with at least 2 inches of padding on all sides. Include a note with your name, phone number, and a description of the problem.
03
Ship to Our Workshop
Send via UPS, FedEx, or USPS with tracking and declared value. We recommend insuring the package for the full replacement value of your equipment.
04
Receive Your Written Estimate
Once we inspect your gear, we'll send a detailed written estimate by email or phone — no surprise charges. You decide whether to proceed.
05
Expert Repair Begins
Our factory-trained technicians complete your repair using manufacturer-grade parts and techniques. Most repairs are completed within 7-10 business days of estimate approval.
06
Your Gear Ships Back to You
We pack your equipment with the same care we'd expect for our own gear. Tracking information is sent as soon as your package ships. Return shipping cost is included in your repair quote.
PACKAGING GUIDELINES
Pack It Right — Protect Your Investment
Improper packaging is the leading cause of in-transit damage. Follow these steps to ensure your camera or lens arrives safely at our Atlanta workshop.
- Use a rigid double-walled cardboard box — never a padded envelope for cameras or lenses.
- Wrap the equipment in at least 2 inches of bubble wrap on every side.
- Place the wrapped item in the center of the box — nothing should shift when shaken.
- If shipping a lens, cap both ends before wrapping.
- Do NOT include batteries, memory cards, or straps unless they are part of the reported problem.
- Seal the box with reinforced packing tape on all seams.
- Write your contact info on a slip of paper inside the package — not just the outside label.
What to Include in Your Package
Place a handwritten or printed note inside the box with the following:
- Your full name and return address
- Best phone number and email address
- Camera brand, model, and serial number (if known)
- A clear description of the problem or symptoms
- Any relevant history (dropped, wet, previous repairs)
- Whether you need a return shipping quote included
Mail-In Repair — Frequently Asked Questions
Everything you need to know before you ship.
Who pays for shipping to Camera Service Pro?
You are responsible for shipping your equipment to our Atlanta workshop. We recommend using a carrier with tracking and declared value — UPS, FedEx, or USPS Priority Mail all work well. We will cover return shipping in most cases; your repair quote will confirm this.
How do you provide an estimate without seeing my camera in person?
We don't quote blindly. Once your equipment arrives, one of our factory-trained technicians performs a hands-on inspection before any work begins. We then contact you by phone or email with a detailed written estimate. You only proceed if you approve the cost.
Should I insure my package?
Yes — we strongly recommend insuring your shipment for the full replacement value of your equipment. While damage in transit is rare when packages are correctly prepared, insurance gives you complete protection in the unlikely event something goes wrong en route.
How long does the full mail-in repair process take?
From the day we receive your equipment: inspection and estimate typically take 2-3 business days. Once you approve the estimate, most repairs are completed within 7-10 business days. Return shipping adds 1-5 days depending on your location. Total end-to-end time is usually 2-3 weeks.
How will I know the status of my repair?
We keep you informed at every milestone: when your package is received, when your estimate is ready, when your repair is complete, and when your gear ships back. You can also contact us directly by phone or email at any stage.
What if I decide not to proceed after receiving the estimate?
No problem. If you choose not to approve the repair, we will return your equipment to you. A bench fee may apply to cover the cost of inspection; this will be communicated before any work is done.
Ready to Ship Your Gear?
Start with a free estimate — we'll take it from there.
